Shipping policy

Placing an order and its acceptance.  

By placing an order, you agree to the Policy set out below. 

Placing Your order. Please follow the onscreen prompts to place an order. Each order is an offer by You to buy the goods (“Goods”) or services (“Services”) specified subject to the terms in this Policy. 

Offer to treat: Our Goods and/or Services listed on Our Website constitute an invitation to treat and do not amount to a contractual offer by Us. 

Offer: By placing an order for any Goods and/ or Services, you make an offer to purchase them in accordance with the terms in this Policy. 

Acceptance:  A legally binding contract between Us and You is formed only when We expressly accept Your offer by confirming Your order and receiving payment in full. For consumer purchases, this process complies with the requirements of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, including all applicable pre-contract information obligations and statutory consumer rights. 

Where applicable in B2B transactions, your order constitutes an offer to purchase the Goods and/ or Services. Acceptance occurs when We issue an order confirmation to You or receive full payment. However, where We have agreed with You that the Goods and/ or Services will be supplied on invoice and paid for in accordance with Our applicable payment terms, Acceptance shall occur when We both confirm Your order and issue the corresponding invoice. In either case, a legally binding agreement comes into force only upon such Acceptance. 

We reserve the right to refuse Your order. In such circumstances, where We have already received funds from You, we will return these funds to You without undue delay. 

Correcting input errors: Our order process allows You to check and amend any errors before submitting Your order to Us. Please check the order carefully before confirming it. You are responsible for ensuring that Your order and any specification submitted by You is complete and accurate. 

If We cannot accept Your order: If We are unable to supply You with the Goods and/ or Services for any reason, we will inform You of this by email and We will not process Your order. If You have already paid for the Goods and/ or Services, we will refund You the full amount including any delivery or shipping charges without undue delay. 

Order Processing 

Orders are processed within 1-3 working days, excluding weekends and UK public holidays. 

Orders placed on weekends or UK bank holidays will be processed on the next working day. Please allow extra time for processing and delivery during any UK public holiday or any holiday period during which the Bank of England is closed for business. 

Processing time of Your order begins once payment has been successfully received. 

Products and Descriptions 

Please see Our Online Terms and Conditions which detail the warranties We give to You about Our Goods and Services. 

The prices of the Goods and Services will be as quoted on Our site at the time You submit Your order.  

We Use Our best efforts to ensure that the prices of Goods and Services are correct at the time when the relevant information was entered onto the system. It is always possible that, despite Our efforts, some of the Goods and Services on Our site may be incorrectly priced. We will normally check prices as part of Our dispatch procedures so that: 

where the Goods' or Services’ correct price is less than the price stated on Our site, we will charge the lower amount when dispatching the Goods and/ or Services to You; and 

if the Goods' or Services' correct price is higher than the price stated on Our site, We will contact You as soon as possible to inform You of this error and We will give You the option of continuing to purchase the Goods and/ or Services at the correct price or cancelling Your order. We will not process Your order until We have Your instructions. If We are unable to contact You Using the contact details You provided during the order process, we will treat the order as cancelled and notify You in writing. However, if We mistakenly accept and process Your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by You as a mispricing, We may cancel the supply of the Goods and/or Services and refund You any sums You have paid. 

Prices for Our Goods and Services may change from time to time, but changes will not affect any order You have already placed. 

The price of Goods and Services include VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of Your order and the date of delivery, We will adjust the VAT You pay, unless You have already paid for the Goods and/ or Services in full before the change in VAT takes effect. 

For more information on Our Prices and Payment, please see Our Online Terms and Conditions. 

Shipping & Delivery 

We currently ship to addresses within the United Kingdom only. This includes England, Scotland, Wales and Northern Ireland. Please note that We cannot ship to BFPO (British Forces Post Office) or PO Box addresses. We Do Not ship to any other country outside of the United Kingdom.  

You may place an order for Goods and/or Services from outside the UK, but this order must be for delivery to an address in the UK, and all payments shall be made in currencies as displayed on Our website.  

If You place an order with a shipping address outside of the United Kingdom, We reserve the right to cancel Your order and will promptly issue a refund. 

Delivery Times 

Estimated delivery times are provided at checkout and are estimates only, not guarantees. 

Once Your order is dispatched, standard UK delivery typically takes 3-5 working days. Total time from order placement to delivery is generally 4-8 working days and includes processing and delivery of Your order once payment has been received or, where applicable, an invoice has been issued. 

We are not responsible for delays caused by:  

Courier services 

Weather conditions 

Events beyond Our reasonable control (a Force Majeure event as set out in clause 6). 

Force Majeure 

Force Majeure Event means any circumstance not within Our reasonable control, including: 

acts of God, flood, drought, earthquake or other natural disaster. 

epidemic or pandemic. 

terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations. 

nuclear, chemical or biological contamination, or sonic boom. 

any law or action taken by a government or public authority, including imposing an export or import restriction, quota, or prohibition, or failing to grant a necessary licence or consent. 

collapse of buildings, fire, explosion or accident.  

any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the staff of the party seeking to rely on this clause or those of its subcontractors or Affiliates);  

non-performance by suppliers or subcontractors that cannot be remedied in line with the SLAs agreed between Us and Our suppliers; and 

interruption or failure of utility service. 

We shall not be liable for any failure or delay in performing any of Our obligations under this Policy for so long as, and to the extent that, our performance is prevented, hindered or delayed by a Force Majeure Event. 

If an event beyond Our reasonable control takes place that affects the performance of our obligations under this Policy: 

We shall contact You as soon as reasonably possible to notify You at of the start of a Force Majeure Event and. 

Our obligations under this Policy will be suspended and the time for performance of Our obligations will be extended for the duration of the event beyond Our reasonable control. Where the event beyond Our reasonable control affects Our delivery of Goods and/ or Services to You, we will arrange a new delivery date with You after the event beyond Our reasonable control is over. 

You may cancel the order affected by an event beyond Our reasonable control which has continued for more than 30 days. To cancel please contact Us. If You opt to cancel, You will return (at Our cost) any relevant Goods and/ or Services You have already received and We will refund the price You have paid without undue delay. 

Shipping Costs 

The price of the Goods and/or Services does not include shipping and delivery charges.  

Shipping and delivery charges are calculated and displayed at checkout. Any additional charges (e.g. express delivery) are clearly shown before purchase. 

We offer Free Delivery on orders over £150.00, subject to change. 

We reserve the right to change Our shipping rates displayed at any time. These changes will be reflected on Our website and the rates at checkout will be the rates applied to Your order. 

Please see Our Online Terms and Conditions for Details on Our accepted payment methods. 

Tracking 

Where applicable, tracking details will be provided once Your order has been dispatched. 

Tracking updates may take up to 24 hours to appear, subject to third-party courier tracking availability and accessibility. 

Where available You will receive tracking details via Your email once Your order has been dispatched, you can track Your parcels progress with the courier. If You haven’t received tracking information within 3 working days of placing Your order, please contact Us Using Our Contact Details set out in clause 18.  

Incorrect Addresses 

You are responsible for providing accurate delivery details at check-out.  

If you need to change Your delivery address after placing the order, contact Us immediately.  

We will endeavour to change the delivery address of Your order, but We cannot guarantee We will be able to change the address once the order has been dispatched. 

For the avoidance of doubt, we are not liable for orders delivered to an incorrect address supplied by You.  

Delivery  

For orders delivered to a business address, please include the company name in the address. This will help ensure smooth delivery during business hours. 

Depending on the value and contents of Your order, the courier may require a signature. If You are not available, please consider having the parcel delivered to an alternative address where someone will be available. 

If the courier is unable to obtain a required signature upon delivery and, as a result, the Goods and/ or Services cannot be delivered and are returned to Us, we shall not be liable for any loss, delay, or failure to receive Your order arising from this. 

Any re-delivery or additional shipping charges incurred due to the absence of a person available to collect or sign for Your order will be Your responsibility. 

Your Right to Cancel (Cooling-Off Period) 

Under the Consumer Contracts Regulations 2013 (“CCR 2013”), You have the legal right to cancel Your order within 14 days of receiving Your Goods and/or Services without giving a reason, except for excluded items set out in clause 14), 

Where applicable, if the agreement between Us and You governs the supply of digital Goods or supply of Services, You have the legal right under the CCR 2013 to cancel Your order within 14 days from the date a legally binding agreement is entered into between Us and You (as set out in clause 1.1(d)).  

You have the legal right to a Cooling-Off period as described in clauses 11.1 and 11.2. However, if Your Goods and/or Services have already been delivered or supplied to You during this Cooling-Off Period, You may still change Your mind, but You must follow Our returns process set out in clause 12 or Our Returns Policy as updated from time to time, unless the item is a Non-Returnable Item as detailed in clause 14. 

To exercise Your right to cancel, You must notify Us in writing (email is sufficient) within 14 days of receiving Your Goods and/or Services (or within 14 days of entering into a legally binding agreement in the case of supply of digital Goods or supply of Services).For the avoidance of doubt, no Cooling-Off Period or automatic right to cancel an order applies to an order placed by a corporate entity, or any transaction which could be deemed as a B2B transaction. 

 Returning Items 

Returned items must: 

Be unused and in original condition 

Include original packaging  

Be returned within 14 days of notifying Us of cancellation 

Return shipping costs are Your responsibility, unless the item is faulty or incorrect as set out in clause 15.  

In respect of B2B transactions, You may request a return only where the Goods are faulty, not as described, not of satisfactory quality, or for any other remedy available under the Sale of Goods Act 1979 (as amended from time to time), unless the item is a Non-Returnable Item as detailed in clause 14.  

For B2B returns, including bulk orders, you are responsible for arranging the return of the Goods to Us and We will not collect bulk orders. Return delivery and related shipping costs will be Your responsibility. 

Refunds 

Once We receive and inspect Your return and it is deemed acceptable at Our discretion: 

Refunds will be issued to Your original payment method; and 

Refunds will be processed within 14 days of receiving the item back from You (as set out under the Consumer Rights Act 2015). 

Original delivery costs will be refunded only for standard shipping. 

We reserve the right to deduct a reasonable amount or reject Your return if the item shows signs of unnecessary handling, including, without limitation, incorrect or faulty packaging, damaged or soiled Goods, or any other circumstance where the item cannot be resold. 

Non-Returnable Items 

The following items are not eligible for return unless faulty: 

Custom or personalised products. 

Perishable Goods. 

Sealed items opened for hygiene/health reasons; and 

Digital Goods, downloads or services already accessed. 

This does not affect Your statutory rights under the Consumer Rights Act 2015 and all other applicable consumer legislation, or where applicable, the Sale of Goods Act 1979. 

Faulty or Incorrect Items 

If Your item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. 

Please contact us within 30 days of receiving the item, providing: 

Order number 

Description of the issue 

Photographic evidence, where applicable 

Return shipping costs for faulty items will be covered by us. Please note that we are not liable for any fault or damage caused by third party/courier fault. 

Exchanges 

 If Your item is not faulty and the return is for any reason other than those permitted under the CCR 2013, We do not offer direct exchanges.  

If You are dissatisfied with a bespoke design, as set out under clause 1.1(e), We are not liable for any loss suffered as a consequence of any errors, omissions, or inaccuracies in the information or input provided by You. In such circumstances, you may place a new order, but We will not provide a direct exchange, return, or refund. 

Limitation of Liability 

References to liability in this clause include every kind of liability arising under or in connection with this Policy including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise. 

Nothing in the terms of this Policy limits or excludes Our liability for: 

death or personal injury caused by Our negligence. 

fraud or fraudulent misrepresentation. 

breach of the terms of this Policy implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or 

any other liability that cannot be limited or excluded by law. 

Subject to clause 16.2, We will under no circumstances be liable to You for: 

any loss of profits, sales, business, or revenue; or 

loss of goodwill; or 

any indirect or consequential loss. 

Subject to clause 17.3, Our total liability to You for all losses arising under or in connection with this Policy will in no circumstances exceed 100% of the price of the Goods and/ or Services. 

Contact Details 

Assignment and transfer 

We may assign or transfer Our rights and obligations under this Policy to another entity. 

You may not (without our prior written approval) assign or transfer Your rights and obligations under this Policy to another entity. 

Variation 

Waiver  

If We do not insist that You perform any of Your obligations under the terms of this Policy, or if We do not exercise Our rights or remedies against You, or if We delay in doing so, that will not mean that We have waived Our rights or remedies against You or that You do not have to comply with those obligations.  

If We do waive any rights or remedies, We will only do so in writing, and that will not mean that We will automatically waive any right or remedy related to any later default by You. 

Severance 

Third-party rights 

Governing law and jurisdiction 

The Policy is governed by English law and both Us and You each irrevocably agree to submit all disputes arising out of or in connection with this Policy to the exclusive jurisdiction of the English courts.